Requires installation of Frappe WhatsApp plugin.
Reference: Official Documentation
Signup with Meta
Follow the provided instructions from: https://developers.facebook.com/docs/whatsapp/cloud-api/get-started
Additional resource:
API Setup
Once you have signed up you should be able to get to the Meta App Dashboard.
Use the menu to navigate to WhatsApp > API Setup where you can get all the necessary credential info to integrate your instance.
In order to get full capabilities, you will have to provide information on your business and get verified. However, for development purposes, temporary access token will be provided that expire every 23 hours.
Field | Description |
|---|---|
Token |
|
URL | |
Version |
Example: v20.0 |
Phone ID |
|
Business ID |
|
App ID |
|
Note: Screenshot is for Development mode. If you validated your business, you would use your system token.
WhatsApp Settings
In your platform instance, navigate to WhatsApp Settings and fill in the information provided from the Meta App Dashboard.
Outgoing Message
If you are using Development App Mode in Meta WhatsApp, ensure you send a test message to a recipient phone number and from that phone number, ensure you respond with any message.
WhatsApp will not allow messages to be sent to a recipient phone number unless they have responded in the last 24 hours per Meta API rules.
Incoming Message
Setup Webhook on Meta
Add token on Meta and update the same on WhatsApp Settings
Add Webhook URL on Meta
<your instance>/api/method/frappe_whatsapp.utils.webhook.webhook
Add appropriate Webhook fields
messagesto receive messageAdd other required web fields